How to Create Your Buyer’s Journey?

A buyer’s journey shows how your customers go through their usual buying cycle of research, evaluation, and decision making. It would apply to your existing clients too as you try to retain them, cross-sell, or up-sell

So, whether you want to sign clients up for an initial discovery call or sell an engagement, you will need to be able to help them along this journey.

In this post, we’ll discuss:

1. What is a buyer’s journey?
2. How to create the buyer’s journey for your own target client personas?
3. What content should be created for each stage of the journey?

This is also a great way to beat the writer’s block. Once you know why and what, it’s easier to let your thoughts flow and get your expertise on paper.

What is a Buyer’s Journey?

A buyer’s journey is made up of 3 stages:

1. Awareness – they are researching their problems or pain areas
2. Consideration – they are evaluating alternative approaches to address their problem
3. Decision – they have finalized an approach and are evaluating candidates that offer that approach

Your buyers could be in any of the 3 stages. You can either address all three stages, or decide to prioritize one depending on your business needs. 

How to Create a Buyer’s Journey for Your Business?

To be able to create your target buyer’s journey, all you have to do is to answer the questions that buyers are asking at each stage.

But first, if you don’t have a well defined buyer persona, let’s create that. It makes it much easier to strategize.

Your buyer persona will contain:

1. Who your ideal customer is e.g. single earner families, tech leader at a large company, etc. This is often the toughest part of your business but is extremely important. The fear of losing out on opportunity leads to not being specific. And that can actually hurt your business growth because your messaging will be more vague than it should be.  
2. Define the problem that you are addressing for them
3. Where your buyers research when they need help – e.g. which magazines or blogs they read, who is an influencer they look up to, which social media channels they use, etc. Today many consumers are turning to AI chatbots.

Now that you have defined a persona, define the 3 stages of their journey:

1. Awareness: What causes this problem? What are the effects of the problem? How to identify if they have a problem? What are the symptoms?
2. Consideration: Define the available alternatives that help them address the problem. Your offer and solution will be one of the alternatives.
3. Decision: Now outline why your solution is best suited for them; and when would it not be ideal for them.

Let’s take an example:

If you help people with their career, then the problem you are working with may be “career growth”. It could be caused by various things such as lack of skills, the wrong job, lack of people skills, and so on.

• In awareness stage, help them identify the problem and it’s cause. For example, they may not need your help if the cause of their problem not something that you help with. e.g. learning a new skill.
• In consideration mode, help them analyze potential solutions to this problem, for e.g. lack of people skills. These could be coaching, self-help courses, peer support, mentoring, and so on.
• In decision mode, then help them select you over other coaching options. What are your differentiators? How will you best help them address their problem? What is a good coach and how you are one?

Addressing the Various Stages of Your Buyer’s Journey

Now that you have your buyer’s journey defined, it’s time to start creating the right content and tools.

Having defined the questions that your target buyers are asking at each step, you avoid the problem of writer’s block.

You don’t have to guess what you need to write or publish.

Here’s what to do.

1. Open a spreadsheet or document
2. Brainstorm the question they are asking at each stage
3. Think of what you can write or create to help them

Here’s an example:

Awareness:

• Question buyers ask: Why am I not advancing? (buyers are trying to understand, not buy)
• Potential content topic: 3 factors holding you back in your career 

Consideration

• Question buyers ask: How to better present myself? (buyer has now narrowed down to a topic or two)
• Potential content topic: 5 ways you can present yourself better? (coaching is one option) 

Decision

• Question buyers ask: Which type of coach to engage? (buyers are very specific now and looking to buy)
• Potential content topic: 3 questions to ask before you hire a coach?

What Type of Content to Create?

Now that you have a good handle on your buyer’s journey and how to address it, you can think of the types of content to create.

With every topic, you should also be thinking of a lead magnet – something which gets your clients to submit their email address to you.

We recommend doing the following:

1. Create  one or more short blog post(s) on your website on each question you defined above.
2. Create a checklist or a 2-3 page eBook on the broad topic. Offer this for download in exchange for email addresses.
3. Create a simple quiz or assessment using Evalinator. People can take this to diagnose their issues, or get advice. And they will provide their email to you.

Note 1: Evalinator offers multiple types of quizzes and assessments such as Wheel of Life, Personality or Type assessments, Scored assessments and so on. The advantage of a quiz is that you get more information that helps you with higher quality follow-up conversations.

People love helpful material. To create a checklist or a quiz, you simply break down the topic into smaller areas.

Tip: Use AI

Don’t be afraid to use AI assistants. They give you an excellent start whether it’s a blog post, a checklist or a quiz.

Then you can put your specifics in and make it unique. Try ChatGPT (https://chat.openai.com). It’s free and one of the best tools available to get started. Tell it what to write on, and you’ll get a decent baseline version to edit and publish. You can also ask it to suggest some checklist items or questions for your quiz! You will typically have to tell the AI a few times to improve the things it didn’t write well. (e.g. include examples, keep language simple etc.). So be prepared for those revisions. Or you can get a content writer to help you improve the baseline of course.

Next Steps

 Go ahead and make  your buyer’s journey now. You just need to answer 3 questions for your buyer persona (do that first!).

1. Awareness: What causes this problem? What are the effects of the problem? How to identify if they have a problem? What are the symptoms?
2. Consideration: Define the available alternatives that help them address the problem.
3. Decision: Outline why your solution is best suited for them

Then you can systematically address each stage of it.

A a quiz or assessment is great for engaging both prospects and clients. Give Evalinator a try. We have a 2 week free trial and personalized support available to help you get your assessment or quiz ready.

Check out our templates for coaches and technology consultants.

PS:

The next big challenge you will face is promoting yourself and getting your content and quiz/assessment in front of your target buyers.

The key is to be patient and be consistent. You have already taken the most important first step of creating the right content / quiz as per your buyer’s journey. Now it’s all about getting out there.

Here are some resources to help with that. 

1. How to get better website conversions? 
2. 5 ways to get more coaching clients

Good luck!

Create Your Quiz or Assessment in Minutes >>